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RESIDENTIAL MAINTENANCE FAQ

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Why is professional maintenance important?

You probably wouldn’t allow your home to go without proper care and maintenance as it would deteriorate quickly and lose value. The same applies to your landscape. You have made a significant investment in your landscaping and it needs to be properly cared for through a professional turf and plant health care program designed to protect that investment and ensure a healthier and more enduring landscape. A horticulturist will be assigned to manage your property and assist you with additional needs you may have on your site.

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How much does professional landscape maintenance cost?

The price for a landscape maintenance program will vary from site to site. Getting a proposal is simple. We will survey your site, evaluate the property’s needs, and develop a proposal that is customized to your specific circumstances.

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What is included in your maintenance program?

Full service maintenance includes mowing and trimming of all turf areas, removal of grass clippings as needed, blowing of all hard surfaces. Removal of leaves and other debris from turf area. Grass is not cut during hot, dry weather. Removal and clean up of weeds, leaves and debris in bed areas. Our maintenance program can be tailored to your needs.

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Will I receive service each week?

You will receive a weekly site visit except during our spring (April) and fall clean up (November) operations. During those months you will receive one to two visits per month based on the needs of your site as evaluated by your Account Manager. This is figured into your overall budget on your proposal.

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When will I be billed for your services?

Once you set up your landscape maintenance program we will bill you every month. Other services are billed as the work is performed. Please see our Terms and Conditions for our payment terms.

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Who is my contact person for Maintenance questions?

An Account Manager is assigned to each client. They perform site inspections, schedule crews, assist the client with any site needs and answer any questions that the clients may have. They will work with the client to address any site issues and work with them on improving the site.

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Who do I talk to when there is a crew working on my site?

Each crew is lead by a foreman that manages the work that is completed at each visit. The foreman is also there to answer any questions that the client had. The foreman works closely with the Account Manager to make sure all of the clients needs are met.

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Who do I call if I want flowers, vegetables or bulbs planted?

You can call your Account Manager at any time to discuss flower needs. We also have additional resources and people to help our clients create new designs and ideas. Your Account Manager can set this up.

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When do you install seasonal color?

We offer four possible rotations of annual flowers (or seasonal color): spring, summer, fall and winter. The timing of each installation depends solely on the weather. A rough time line follows:

  • Spring bulbs: late October / early November
  • Spring plantings: Late March-Early April
  • Summer: after Mother’s Day
  • Fall: September, Winter greens: mid-November
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What if I have a special project and I am not sure if it is a Maintenance item or Construction?

The best place to start is with the Account Manager. They will be able to assist you in matching up the correct group of people to best suit the needs of your project.

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If I have a struggling plant or lawn problem whom shall I call?

Our Account Managers, Account Supervisors and Foreman are trained to identify and diagnose most plant problems. If they cannot come up with an answer, we have a vast network of resources both inside our company and outside to help diagnose the problem and create a treatment plan.

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If I have a dead plant what should I do?

Our foreman, Account Supervisor or Account Manager identify most dead plant issues on a regular basis during regular site visits. For clients who are covered under our plant guarantee we will replace these usually without being asked. If we have not informed you of any dead plants please feel free to call the Account Manager to bring the issue to our attention.

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What are your pruning practices?

Most landscape plants require some form of pruning, whether to preserve a loose, natural form, or to create tight, compact shapes. Each individual tree or shrub has its own, unique pruning needs, depending on variety, exposure and desired result. Unless you have formal hedges or topiaries, our pruning philosophy is to encourage the natural form of the plant. The majority of our in-season pruning focuses on removing spent blooms and removing dead or damaged limbs. It is equally important to know when not to prune. If you prune some species during the summer you may limit the plant’s ability to produce another season’s interest (i.e. berries, hips, fall blooms). Because it is the best time of year to observe the natural shape of plants and certain plant materials respond better to pruning that would normally stress them during the active growing season, we also provide one dormant pruning (Feb-Mar) that can be an add on to your maintenance contract.

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How do I go about contacting my Account Manager?

You can call our main line and our receptionist will put you in contact with your Account Manager.

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Who do I call with billing questions?

Your Account Manager will assist you with your questions. Sometimes your question is very site specific and the Account Manager will be best suited to answer these questions.

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What is it rains on my scheduled maintenance day?

In the event of a rain day, we determine if our operations will be harmful to your landscape (i.e. create ruts, tracking of mud, etc.). If we decide we may cause harm then we will not perform maintenance that day and schedule you the following day.

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Should I core aerate my lawn?

Because every lawn is different, that is a question to ask your Account Manager. Aeration punches deep holes through thatch, turf, and compacted clay soil. Core aerators then deposit these plugs on top of the turf, where they eventually decompose. Over time, this process will de-compact soil, allowing for greater percolation. It also increases the surface area of the turf, encouraging beneficial aerobic bacterial and fungal growth.

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Why do I need to mulch my beds?

Mulch beautifies your property, it reduces weeds keeping maintenance to a minimum, it retains ground moisture reducing the need for watering, it protects the roots from heat damage and it enriches the soil reducing the need for constant fertilizing.

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