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COMMERCIAL SNOW PLOWING & REMOVAL: FAQ

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How do I contact JMA during a snow event?

Call the 24-hour snow command line at (847) 876-8036.

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What region do you service?

JMA services the Chicago Area and Northwest Indiana with its greatest concentration of clients within a 5-10 mile radius around Vernon Hills, IL.

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What type of deicing materials do you use?

JMA uses a variety of resources, such as rock salt, calcium-blends for sidewalks, and uses a less-environmental impacting liquid brine.

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How do you communicate with your customers about snow services?

JMA uses our proprietary online webtool to send email alerts about forecasted snow events before, during, and after to keep customers informed. This information is available by logging in online along with service reports specific to each customer.

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When does JMA make the decision to deploy its crews?

JMA deploys a snow-scouting team at the anticipated time that snow is expected to start, allowing us to accurately deploy our crews so that we stay ahead of the expected storms.

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What payment options do you consider?

JMA currently accepts electronic transfer and checks.

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Do you offer any discounted services?

For businesses that have a late start-of-business, which would allow us to service them at the end of a normal snow plowing period, we have offered reduced cost services. In most cases we offer discounts to not-for-profits in keeping with one of our company core values. For companies that have recently experienced reduction in force we have been able to reduce our costs by plowing and deicing smaller parking areas.

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Can you plow my parking lot before our business opens in the morning?

Yes, JMA will assign a crew to your site that will meet any time requirements you might have, for snowfall accumulations that have occured during the evening and overnight hours.

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What do you do if there is snowfall during the day while businesses are open?

After making sure that we provide services in a safe manner, our top priority during daytime snow events is to keep traffic moving through parking lots and driveways by keeping the main lanes open and main sidewalk entrances cleared. Once businesses are closed, our crews are re-deployed to clear the entire property.

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Do you provide shoveling services for sidewalks?

Yes, JMA can provide these services for sidewalks.

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Do you have equipment to haul snow in the event that we need it?

Yes, JMA has the equipment and capability to either relocate snow on-site or to haul snow off-site.

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Does the category of commercial snow services include HOAs or single-family residences?

No, JMA does not provide snow services to Home Owner Associations or single-family residences.

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