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PREPARATION LEADS TO SATISFACTION

process

At James Martin Associates, everything starts with you. We have a proven process for setting up our services to meet the specific landscape maintenance needs of your business. Here’s a seasonal timeline:

1. Initial Meeting

At a time convenient for you, we’ll send a commercial maintenance Account Manager to your site, to talk with you about your needs, and walk around your grounds. We’ll literally “get the lay of the land.”

2. Site Visit

We value your time, and can measure your site, take an inventory of existing plants and trees, and take photos without requiring you to walk us around. 
Back at our offices, our professionals will compile a comprehensive plan for your site, and create a detailed proposal.

3. Project Initiation

Your Account Manager will meet with you again to explain the proposal and make sure you have a clear understanding of the services we will provide. 
Upon your acceptance, we’ll schedule your services, and create a Crew Manual for your site and the specific services to be performed.

4. In Season Weekly Services

Most weekly service visits include mowing, spot weeding, and attention to unsightly details or unexpected problems (like a downed branch, damaged flowerbeds, overgrowth on signage). Approximately every 4-6 weeks, scheduled to occur at the best time for plant health, extensive service such as pruning or other horticultural care services will be provided.

5. Site Inspections

Our account supervision team will overlap with crews on site on a regular basis. Your Account Manager or Account Supervisor will contact you to meet for inspections of your site to ensure quality performance.

6. End of Season

At the end of season your Account Manager will meet with you to review how it went, and what if anything we could do differently to improve service next year. The follow up will include a new proposal for the season and an opportunity to save money by choosing a multi-year renewal.

 

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